Return, Refund & Replacement Policy

At ISAKAA Toys, we prioritize customer satisfaction, but we also maintain strict policies to ensure fairness and avoid misuse.

✅ Replacements

• Replacements will be accepted only if there are genuine manufacturer defects.

• Most production-related issues are typically ruled out as we perform a quality test, capture a full video of the unit’s functionality, and then dispatch the product.

• We provide video call assistance to resolve technical issues and guide setup.

• If needed, we will send replacement parts to resolve minor issues without requiring a full product return.

🚫 Returns & Refunds

• Returns or refunds will not be accepted for orders placed just for temporary use (e.g., for events, birthdays, Amazon/Flipkart photoshoots, or one-time occasions).

• We do not offer returns due to change of mind, size misjudgment, or cosmetic preferences after the product is dispatched.

📦 Transit Damages & Unboxing Video Requirement

• If a product is damaged during shipping, it must be reported immediately upon delivery.

• Customers must record a clear unboxing video from the very beginning, showing the sealed parcel being opened without any cuts or pauses.

• No claims will be accepted without a valid unboxing video.

• If the video is clear and shows valid damage during transit, a replacement will be processed promptly.