Return, Refund & Replacement Policy

At ISAKAA Toys, we prioritize customer satisfaction, but we also maintain strict policies to ensure fairness and avoid misuse.

✅ Replacements

  • Replacements will be accepted only if there are genuine manufacturer defects.

  • Most production-related issues are typically ruled out as we perform a quality test, capture a full video of the unit’s functionality, and then dispatch the product.

  • We provide video call assistance to resolve technical issues and guide setup.

  • If needed, we will send replacement parts to resolve minor issues without requiring a full product return.

🚫 Returns & Refunds

  • Returns or refunds will not be accepted for orders placed just for temporary use (e.g., for events, birthdays, Amazon/Flipkart photoshoots, or one-time occasions).

  • We do not offer returns due to change of mind, size misjudgment, or cosmetic preferences after the product is dispatched.

 

In the event that a customer cancels an order after the payment has been successfully received, the following conditions apply:

  1. GST Deduction:
    Once the amount is credited to our account, it is automatically considered as taxable revenue under GST regulations.
    We are not permitted to file adjustments or reverse this GST for cancelled orders, as doing so will create discrepancies in our final GST returns and input calculations.
    Such imbalance may lead to government scrutiny or compliance issues in the future.
    Therefore, 18% GST will be deducted from the refundable amount.
  2. Payment Gateway Charges:
    Razorpay or any other payment gateway deducts non-refundable transaction charges on all payments received. These charges cannot be recovered by us and will be deducted from the refund amount.
  3. Net Refund Amount:
    The final refund issued to the customer will be the total paid amount minus 18% GST and payment gateway charges.

📦 Transit Damages & Unboxing Video Requirement

  • If a product is damaged during shipping, it must be reported immediately upon delivery.

  • Customers must record a clear unboxing video from the very beginning, showing the sealed parcel being opened without any cuts or pauses.

  • No claims will be accepted without a valid unboxing video.

  • If the video is clear and shows valid damage during transit, a replacement will be processed promptly.